![]() I ask about a rental and he tells me that Agencies are out and GM doesn't do rentals until diagnostics is complete. Ray texts back that they don't do courtesy cars anymore. I text back that I will get a ride home but will need something to drive the next day by noon if my truck isn't done. Ok I text at 253pm for an update at 325pm I get back nothing still in line. He always says text me I don't answer phone calls often. ![]() Tell him go ahead and have the oil changed while its here ( never happened). That works for me! I take it in at 7am drop it off. Ok So I call my service advisor Ray Whitlow and he tells me no go ahead and bring it down at 9am Thursday 6/3 and I will sneak it in to get diagnosed. I ask a few questions about the procedure she goes right n the defense and tells me there are other places go to. So Stacie calls me to let me know all of this. On top of that they want you to leave your vehicle sitting there for that time period of time because people make appointments and don't show up. To start with they want you to make an appointment for transmission diagnostics that is 2 weeks out. Of course I have heard nothing about a review so I found this… smh…. When you leave service, they always beg you for five star reviews and you always get the opportunity to leave that. I actually had an appointment at the beginning. □♀️ Have yet to hear one phone call from them (before/during/after)! Severely unprofessional and disappointing. They are supposedly replacing the entire steering wheel for a small button malfunction on the back of it. ![]() The manager said they would call me when the parts came in. NINE DAYS (14+ phone calls)later, I picked up my car and the two minor services were not done. Had to go out of town and needed my car but found alternative transportation. Not sure who that is but I left a frustrated voicemail and still have not heard from her either. After three days, called the mainline and asked for a “person“ and got Danettas voicemail. Promised return phone calls… Never received one. Every single phone call went to their “overflow call center“ and the operators were extremely nice but could not get in touch with the service department themselves. Dropped my car off keys in the night dropbox on a Monday and for NINE days, got zero communication and they couldn’t find my car info as I called over and over and over. I made an appointment to drop off my Tahoe for two minor things.
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